Historically Active Document Report

#1

I saw a recent support article indicating we can submit a ticket to get a list of active documents for a specified time frame. What is the turn-around time on this? Additionally, this is a very frequent practice we perform due to numerous legal requests. We currently have to run the active and retired reports, filter, and combine which is tedious and error prone. Is there any plans to have the ability to run the same report the support team can perform so we can do this independently?

#2

Any input from the suppor team?

Commented by: Cory Wiley-Godoi

#3

@Cory Wiley-Godoi Hi Cory! Thanks for reaching out with your question. This request typically takes about a week depending on our volume. If you would like to request a report for a date range, please submit a ticket and we will be happy to assist!

Commented by: Lorrie Yalla

#4

@Cory Wiley-Godoi We don’t receive a large number of requests for this type of report currently, but it’s something we’re looking at as more customers utilize the service.

Commented by: Gabe Gomez(Hub)